We found ourselves back in Moab during the off-season, revisiting the national parks and catching the sights we missed last time, before heading off to explore more of Colorado. During our stay, we checked into the Hyatt Moab, which opened in 2018. Here’s our honest review, spoiler alert, it’s not all great.

Things To See At Hyatt Place Moab 

Pool, Hot Tub, Splash Pad, Fireplace & Kids Playground

The outdoor patio area is spacious and features accessibility ramps, which is a nice touch. Unfortunately, the hot tub broke on our first day and took a few days to get fixed, with no updates from the front desk once it was back in service. When we finally checked, it was at a toasty 105°F (thanks to my trusty thermometer). The design is nice, but the handrail blocks the sunset view, which is a bit of a letdown.

The fireplace, however, worked great and definitely added to the ambiance, making it a solid spot to catch the sunset.

The pool and splash pad were closed for the season, so we didn’t get to enjoy those, but the kids’ playground was open. It’s a newer addition and on the smaller side, with a fun clubhouse feel, perfect for little ones to burn off some energy.

Free Guest Laundry – A Rare Perk!

Most Hyatt locations we’ve stayed at don’t offer free laundry, so we’ve resorted to washing clothes in the tub (looking at you, Hyatt Regency Guam). But here, there’s a dedicated laundry room on the second floor! Just bring your room key for access, and you’ll find two washers and two dryers, making laundry on the road so much easier.

Bicycle Maintenance Room – A Cyclist’s Dream

This is a rare amenity we haven’t seen at any other hotel! With mountain biking being huge in Moab, having a well-equipped bike maintenance room is a major perk. It features bench mounted and freestanding repair stands, a full workbench, and tools like chain breakers, spoke wrenches, and even a wheel truing stand. As a longtime cyclist and bike tech, I was genuinely impressed, this setup is perfect for quick fixes and tune-ups!

Places Close By The Hyatt Place Moab You Must See 

Arches National Park & Delicate Arch

Exploring Arches National Park never gets old! The stunning desert landscape and iconic Delicate Arch make for an unforgettable experience. Don’t miss the petroglyphs at the trailhead! Starting in 2025, a timed entry reservation is required. Learn more here.

Best Hikes in Canyonlands National Park

Looking for the top trails in Canyonlands? After spending days exploring, I’ve highlighted the best family-friendly hikes, click here!

Dinosaur Tracks & Trackways In Moab

The Moab desert, once an ancient sea, now holds dinosaur tracks preserved in sandstone. If your kids love dinosaurs, check out these three trackways:

• Copper Ridge Dinosaur Trackways
• Potash Road Dinosaur Tracks and Petroglyphs
• Willow Springs Dinosaur Tracks (may require a high clearance vehicle)

Room Type Selection at Hyatt Moab

The Hyatt Moab offers several room options, with one particularly intriguing choice: the casitas. These are separate from the main hotel building and are essentially like small apartments. 

The casitas include two private bedrooms, a bathroom, a balcony, a living room with a kitchen area (though no stove top, just a sink, fridge, cabinets, and countertop space). Despite the ample space, the lack of a stove is a bit of a mystery.

For our stay, we opted for the accessible King Room with a sofa bed and an accessible tub. Although the casitas were mostly vacant during our two week stay, the front desk wouldn’t upgrade us.

The accessible King Room offered a comfortable layout with a king-size bed, a sofa bed, dresser, armoire, and a small desk, providing plenty of space for our extra gear and supplies from Trader Joe’s.

Hyatt Place Moab Reviews and Amenity Specifications

• Free Wi-Fi Speed: Unfortunately, the WiFi at the Hyatt Moab was one of the worst we’ve experienced. Speeds ranged from 3.2 Mbps to 4.2 Mbps, making it nearly impossible to stream anything. Skype calls were out of the question, and uploading videos to the cloud was a no-go. We’d rate it 1 out of 5 stars for this amenity.

• Early Check-in & Baggage Holding Available: While we didn’t personally use the service, the Hyatt Moab does offer bicycle storage. We’re confident they’d also accommodate luggage storage if needed, providing extra convenience for guests exploring the area.
• Wall Sockets for Charging: The room is equipped with the standard American socket featuring two flat prongs, perfect for charging your devices during your stay.
• Bed, Sheets, and Furniture Comfort Level: We stayed in the same room for our entire 14-day stay, and the king-size bed was pretty standard for Hyatt. I’d give it a 3.5 out of 5. Nothing special about the furniture or bed, just your typical setup.
• Level of Noise Inside and Outside During Day Time and Night Time While Sleeping: The noise level can be an issue if you opt for the rooms with “the view” and pay extra for it. It’s counterintuitive to pay more for a view that comes with road noise all day and night. If you’re after a quieter stay, request a room facing the hill for a more peaceful experience and cheaper too. 
• Water Pressure & Water Temp:The water pressure was average, earning a 3 out of 5 stars. However, the water temperature was nicely hot after a long hike, so I’d rate that a 4 out of 5 stars.
• Shuttle Service: None.
• Customer Service: The overall customer service at this location is not up to Hyatt standards at all: 1 out of 5 stars. Below are our experiences that contributed to this rating. 
• Bell & Maid Service: There is no bell service at this location, but maid service came everyday or every other day during our stay. However, for the first week, they did not change our sheets: 3 out of 5 stars.
• Customer Complaint Resolution Experience: We asked for an accessible room but encountered friction and dishonesty from the front desk, along with other issues. We were also told we couldn’t sit in the bar area, even though there were no available seats at breakfast. The resolution experience was terrible: 0 out of 5 stars.

Critique For The Hotel And Recommendations

Critique 1

Hyatt Place locations are typically franchises, which means they can sometimes lack the consistency seen in corporate-run hotels. Unfortunately, our experience at this location fell short of expectations for a Globalist member, and we encountered subpar customer service, particularly from the front desk staff.

At check-in, we inquired about accessible room options but were met with incorrect information. We were initially told no rooms were available in our booked category, and when we asked about accessible casitas, the front desk person claimed they were unavailable—even though we could see availability online while standing there. When we requested assistance from a shift manager, the situation was promptly resolved, but the initial interaction was disappointing.

At check in, we inquired about accessible room options but were met with incorrect information. We were initially told no rooms were available in our booked category, and when we asked about accessible casitas, the front desk person claimed they were unavailable. Even though we could see availability online while standing there. When we requested assistance from a shift manager, the situation was promptly resolved, but the initial interaction was disappointing.

For improvement, I’d recommend a thorough review of staff training, with a focus on hospitality, attention to Globalist members, and fostering a positive, professional attitude across the team. A smile and friendly demeanor can make a huge difference in customer satisfaction, and I hope Hyatt places invest in improving these aspects to match the high standards we’ve experienced at other Hyatt locations.

Critique 2

During the busy MLK Day and Inauguration Day weekend, the hotel was understandably packed, with over 100 guests in the building. Breakfast on Sunday, January 19th, was chaotic, and the bar area was off limits for seating. When I tried to sit there, I was told by the kitchen staff that it was closed.

At the time, all other tables were taken, including the back room and front desk  lounge. When I asked where I was supposed to sit, the staff member aggressively insisted I couldn’t sit there, and I decided to leave rather than escalate the situation.

The issue could have been easily avoided if the hotel had opened the bar area and other available seating to accommodate the large number of guests. Instead, I was forced to retreat to my room with breakfast and later saw the bar area opened after I returned to get additional items.

As a Globalist member, I expect better treatment, especially in such situations. This was not the experience I’ve come to expect from Hyatt. I believe a simple fix would be for the hotel to open all seating areas when occupancy is high to avoid bottlenecks and ensure guests can enjoy breakfast without frustration.

It’s essential for Hyatt to consider the guest experience and implement better management strategies, particularly when the hotel is near full capacity. This would go a long way in ensuring smoother operations and guest satisfaction.

Critique 3

It would have been helpful if the hotel communicated with us when the hot tub was back in service. A simple flyer, word of mouth, or even a sign at the front desk would have sufficed. Despite us passing by the front desk several times after it was fixed, no one mentioned that the hot tub was operational again, which was a missed opportunity for communication.

Good communication, even something as simple as a friendly “hello” or “good morning,” can make a world of difference. The staff here gave off the same vibe we experienced in Seattle, which is often referred to as the “Seattle freeze,” leaving us feeling like we were just another guest, rather than valued customers.

We’re honestly baffled that this is a category 5 Hyatt Place when we had a much better experience at the Hyatt Place in Page, AZ. It’s clear that this location could use some improvements in guest relations and communication.

Why Is Hyatt Place Moab The Perfect Place To Stay?

Hyatt Place Moab is a Solid Choice Despite Management Challenges

The Hyatt Place Moab offers a decent place to stay, though it’s marred by some management and staff issues. The rooms are clean, and the breakfast is typical of what you’d expect from a hotel. What stands out here are the additional amenities like the hot tub, bike storage room, maintenance room, and free guest laundry, which add value for guests exploring the area.

Easily Build Qualifying Nights

If you’re looking to rack up qualifying nights for Globalist status or earn reward nights, this location can be a great option during the off-season. The nightly rate is around $75, which includes free breakfast—definitely a budget-friendly pick. Plus, it’s conveniently located near the national parks and local restaurants.

For a standard room, the cost is about 20,000 points on the Hyatt app, equating to roughly $400 in value. However, we wouldn’t recommend using points here. The points cost doesn’t match the hotel’s value, and spending $400 on a Hyatt Place room seems excessive given the issues with the management and overall experience.

Where to Eat at Hyatt Place Moab

The hotel has its own Placery Restaurant, but after one meal, we won’t be returning. While the pickle fries were a standout, the chicken burger, pizza, and buffalo wings tasted like pre-packaged or reheated meals. If you’re looking for a tasty, healthy option, I wouldn’t recommend dining here. There are better food choices in town that are worth checking out!

Nearby Dining Options

There are plenty of dining options in Moab, though many of the highly-rated spots close during the off-season. One thing we noticed is that many restaurants tend to inflate their prices, so if you’re planning to visit a spot multiple times, it’s worth asking for a local or military discount. We tried this at Dewey’s and got the local discount!

El Tapatio:

We’ve eaten here many times, and it continues to impress. If you’re craving authentic Mexican food, this is the place to go. As part of my mole journey, I can confidently say theirs is quite tasty. The margaritas and cantaritos are the perfect way to unwind after a day of hiking, and the staff always enjoys practicing Spanish with us, which leads to some fun moments.

Thai Bella Moab:

After spending a month in Malaysia last year, we were on the hunt for some great Thai food, and this place delivered. We ordered a variety of dishes, including edamame, cream cheese wontons, and the Thai basil with chicken, all of which were fantastic. The Thai basil dish brought back memories of Laai Thai Kitchen in Kuala Lumpur, and it was just as good!

The Best Time To Visit & Things To Know About Visiting Hyatt Place Moab

The peak tourist season in Moab is during the spring and summer. While this time offers the best weather, it also means the national parks and restaurants will be crowded. Keep in mind that Arches National Park now requires a timed reservation for entry, so be prepared if you’re planning a last-minute trip.

Visiting during the off-season, however, was a great experience. Canyonlands National Park had free entry throughout the week, and Arches National Park had no lines, with ample parking available at all the trailheads. If you prefer less crowds and a more relaxed visit, the off-season is definitely the way to go.

Frequently Asked Questions On Visiting Hyatt Place Moab

Do They Allow Pets?

Yes, they do! Pets are welcome at this location, but they only allow dogs. There’s a designated turf spot right outside the lobby doors for bathroom breaks.

Do They Have Electric Vehicle Charging on Site?

Yes, they have Tesla Superchargers located toward the back of the parking lot.

What Time is Breakfast at Hyatt Place Moab?

Breakfast is served from 6 am to 10 am. However, be aware that the lights are often turned off around 9:45 am, even though service technically doesn’t end until 10 am. It seems like they might be trying to rush guests out so the staff can clean up and have their break during operating hours.

Should I Stay at Hyatt Place While Exploring the National Parks and Moab With My Family?

I’d recommend Hyatt Place Moab during the off-season when you can score a room at a reasonable price. However, I wouldn’t suggest staying here during peak season if you’re paying over $250 a night.

In our experience, this was the worst Hyatt hotel we’ve stayed at. While we’ve had some management issues at other Hyatt properties, the level of service here was particularly disappointing. We felt lied to by the managers, and the front desk and kitchen staff were not the most welcoming, especially during breakfast hours.

If you’re just looking for a cheap place to stay to build qualifying nights and can tolerate mediocre service, this location could work for you. But if you’re expecting the level of customer service that typically comes with a Category 5 Hyatt, this might not be the best fit.